Website Privacy Policy
Pioneer Valley Psychiatry, PLLC
190 Russell Street, Suite 1 | Hadley, MA 01035
413-341-9701 | info@pioneervalleypsychiatry.com
Effective Date: September 21, 2026
Introduction
Pioneer Valley Psychiatry (“PVP”) respects the privacy of visitors to this website. This Website Privacy Policy explains generally how information may be collected and used when you visit the PVP website and how information submitted through links or services associated with the website is handled.
This Website Privacy Policy applies to the public PVP website. It is separate from PVP's Notice of Privacy Practices, which describes how PVP uses and discloses protected health information in connection with psychiatric care and explains your rights under HIPAA and other applicable privacy laws.
Information You Choose to Provide
You may choose to provide information to PVP by contacting the practice by telephone, email, or through links provided on this website. Prospective patients or parents and guardians who wish to inquire about care may be directed from this website to a secure prospective-patient inquiry provided through PVP's practice communication system.
Please provide only the information requested through that inquiry process. Do not send detailed psychiatric or medical information through ordinary email or through other general website communications.
Submitting a prospective-patient inquiry does not establish a doctor-patient relationship, schedule a psychiatric evaluation, or guarantee acceptance into the practice.
Prospective-Patient Inquiries
PVP uses Weave to support prospective-patient communications and related practice functions. When you select a website link such as “Request an Appointment” or “Request an Intro Call,” you may be directed to a secure PVP inquiry form hosted through Weave.
Information submitted through that form is used to review your inquiry, communicate with you regarding possible next steps, and support the prospective-patient process.
The prospective-patient inquiry is intentionally limited. More detailed health information is requested later through appropriate registration and clinical systems if PVP and the prospective patient or parent or guardian decide to proceed with an initial psychiatric evaluation.
Information Collected Automatically
Like most websites, this website and the services used to operate it may automatically collect limited technical information when you visit, such as Internet Protocol (IP) address, browser and device type, operating system, date and time of access, pages viewed, referring website or link, and other information concerning website performance and use.
This information may be used for website operation, security, troubleshooting, accessibility, and understanding how visitors use the website.
Cookies, Analytics, and Similar Technologies
This website may use cookies and similar technologies necessary for website functionality, security, performance, and measurement. PVP seeks to use website technologies in a manner appropriate for a health care practice and does not intentionally use information submitted in connection with requests for psychiatric care for third-party advertising or behavioral advertising.
PVP periodically reviews the the website and its technology providers to help protect the privacy and security of information associated with the website.
Protected Health Information
Not every visit to a health care website creates protected health information under HIPAA. However, information that identifies an individual and relates to that individual's health, health care, or payment for health care may be protected by HIPAA or other applicable law in certain circumstances.
When information collected or maintained through PVP's website or related services constitutes protected health information, PVP handles that information in accordance with applicable federal and Massachusetts law and PVP's Notice of Privacy Practices.
Email and Electronic Communications
Ordinary email may not provide the same privacy and security protections as systems specifically designed for confidential health information. Please do not use ordinary email to send detailed psychiatric histories, diagnoses, medication information, information about self-harm or safety concerns, or other sensitive clinical information unless specifically instructed to do so through an appropriate secure process.
Email, website inquiries, text messages, and other electronic communications should not be used for urgent or emergency concerns.
Pioneer Valley Psychiatry does not provide walk-in or 24-hour emergency or crisis services. If there is an immediate risk of harm or a medical emergency, call 911 or go to the nearest emergency department. For mental health crisis support, call or text 988 to reach the Suicide & Crisis Lifeline.
Third-Party Services and Links
This website may contain links to websites or services operated by third parties, including services used for prospective-patient communication, directions, professional profiles, educational information, or other practice-related purposes.
When you leave the PVP website or use a service operated by another organization, that organization's privacy and security practices may also apply.
PVP encourages visitors to review the privacy policies of third-party websites and services they use.
Website Security
PVP uses reasonable administrative and technical measures intended to protect information associated with its website and related systems. No website, internet transmission, or electronic storage system can be guaranteed to be completely secure. Visitors should therefore use appropriate caution when transmitting sensitive information electronically and use PVP's designated secure processes when available.
Children and Minors
This website provides information about psychiatric services for children and adolescents, but it is intended for use by prospective patients, parents, guardians, and other individuals seeking information about PVP. PVP does not knowingly use its public website to solicit personal information directly from young children for advertising or marketing purposes.
Parents and guardians are encouraged to assist minors when submitting prospective-patient inquiries when appropriate.
How PVP Uses Website Information
Information obtained through the website or associated services may be used to operate, maintain, secure, and improve the website; respond to inquiries; communicate with prospective patients, parents, or guardians; facilitate requests concerning PVP services; maintain appropriate practice and business records; comply with legal and regulatory requirements; and protect the rights, privacy, security, or safety of PVP, its patients, website visitors, or others as permitted or required by law.
PVP does not sell personal information submitted through the website for monetary compensation.
Changes to This Policy
PVP may update this Website Privacy Policy as its website, technology, services, or legal obligations change. The current version will be posted on this website with its effective or revision date.
Questions About Website Privacy
For questions about this Website Privacy Policy or PVP's website privacy practices, please contact:
John Diggins, MD
Pioneer Valley Psychiatry
190 Russell Street, Suite 1
Hadley, MA 01035
413-341-9701
info@pioneervalleypsychiatry.com
For information about how PVP uses and discloses protected health information in connection with psychiatric care and about your rights regarding that information, please review PVP's Notice of Privacy Practices.